Frequently Asked Questions

What is IPL?

IPL technology also known as Intense Pulsed Light technology has gained widespread popularity for the many benefits it affords the user. This modern technology aims to remove unwanted hair, slow the aging process by reducing wrinkles and perfect the skin tone by treating blemishes. Multiple uses of IPL also increase collagen production in the skin, leaving you glowing from the inside out! Due to IPL's diverse range of uses and proven results, IPL is a must for anyone wanting to look and feel their best. .

Light energy from IPL is absorbed by the melanin in the hair, which then turns to heat and destroys the hair cells.

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed. There is no need to use it more than once a week, as IPL is only effective in the growing phase of your hair cycle.

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes).

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey coloured hair.

IPL is suitable for all skin tones. This is because the light energy may be more attracted to the pigments in the skin rather than the melanin in the hair.

You actually have to be careful when anyone claims ‘permanent’ hair removal as all forms of IPL hair removal require some maintenance. After completing your initial sessions with our handsets you will only have to use your handset once every 4-6 months to maintain smooth, hairless skin.

The Crystal Skin Co Gen 2 handset has an energy output of 1.5-5.5j/cm2 and the gen 1 has an energy output of 1.5-4.9j/cm2.The the Gen.2 has 500,000 flashes and the Gen 1 has 300,000. The new Gen 2 also has a New Cooling function.

Our handsets have 3 modes you can use it on. Manual mode, where the handset will flash as you press the trigger button. Glide mode where it will flash, once the handset is ready, as you hold the trigger button down continuously. Auto mode, where the handset will flash on its own (when ready), without you pressing any buttons at all.

Our handsets are not cordless, and will need to be plugged into the power supply at all times of use. Our handsets come with a 3 metre, 12v power supply.

One of the biggest advantages of IPL is that it is far less painful than alternative methods of hair removal. Most customers explain the feeling as a warm sensation on the skin

Our handsets have been designed to be suitable for at home use, so they are gentle on skin. This means that it is suitable for sensitive skin types!

When using the handset as recommended, there aren't any side effects.

IPL can definitely be used on hormonal hair growth, and has proven to be quite effective. Most PCOS customers have said this makes the hormonal hair regrowth more manageable as it doesn’t regrow as quickly. It also assists with minimising the appearance of shaver rash as you will not need to shave it as often.

IPL will not be suitable for you if you have epilepsy.

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a safety precaution.

You should not IPL over very dark freckles or moles, however light freckles are fine.

You should not IPL over tattoos. The light energy will be more attracted to the pigments in the skin, rather than the melanin in the hair which can cause a reaction in the skin and blister. You should always go around your tattoos.

Yes, you should shave the desired areas before using your handset. A close to skin shave is best recommended. The goal is for the light energy to reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results. The hair follicle does need to be intact for IPL to be effective. This means no waxing, plucking, threading, epilating etc.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods remove the entire root, which is what absorbs the light during the treatment.

No. For the safety of your skin you will need to wait at least 2 weeks after intentionally sun tanning to ensure that your skin has resumed back to a healthy state and is not sun damaged. If you are sunburnt, do not use your IPL handset as you may experience an adverse reaction.

No. You will need to remove and exfoliate all fake tan before using your IPL handset.

Yes, you can. This may decrease the lifetime of the handset per user. You should also always thoroughly clean the handset after each use.

No, it isn't necessary to wear eye protection while using our handset. Our handsets are fitted with a sensor and will not flash unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes.

Cleaning of the handset is advised after each use. You can use an alcohol wipe, or any antibacterial product to clean down the handset and the light window after treatment. Ensure your handset is powered off, and not plugged in before doing so. You should then store the handset in a cool, dry place after use (once the handset is completely dry).

As there is heat involved, slight blackening on/around the light window is normal and will not affect your handset, how it works or the results at all.

Yes, this is completely normal. As the light energy is heating the hair, you may smell a slight burning but this just means there may be some hairs that have not been shaved. Please ensure that you have prepped the skin correctly, and that the skin is completely shaved before starting your session.

We advise that users of our handsets are 16 and older.

All handsets come with a 12 month warranty, that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at hello@crystalskinco.com.