Frequently Asked Questions

What is IPL?

IPL (Intense Pulsed Light) is a modern type of laser hair removal used for permanent/long-term hair removal.

Both IPL and laser hair removal uses light, and in turn heat, to destroy the hair from the root. The main difference between IPL hair removal and laser hair removal is the light spectrum used. IPL uses a wide range of wavelengths of light to produce a single white flash, whereas lasers use one wavelength of light which creates a single beam.

Light energy from IPL is absorbed by the melanin in the hair, which then turns to heat and destroys the hair cells.

There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal at home and in clinics.

One of the biggest advantages of IPL over other types of laser is that it is far less painful. Most customers explain the feeling as a warm sensation on the skin.

Our handsets have been designed to be suitable for at home use, so is gentle on skin. This means that is suitable for sensitive skin types too!

IPL can definitely be used on hormonal hair growth, and has proven to be quite effective. Check out some results for yourself here.

IPL will not be suitable for you if you have epilepsy.

No, it isn't necessary to wear eye protection while using our handset. Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed. There is no need to use it more than once a week, as IPL is only effective in the growing phase of your hair cycle.

Our handsets have 300,000 flashes, which will last well over 10 years if used as directed.

Our handsets have an energy output of 4.9J/cm2 which means it is ideal for hair removal and is also approved for safe and effective at-home use.

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes).

Yes, you should shave the desired areas before using your handset. The goal is for the light energy to reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

No. This product is a once-off purchase. There is absolutely no need for replacements or refills.

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey coloured hair.

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.

You should not IPL over very dark freckles or moles, however light freckles are fine.

You should not IPL over tattoos. However, going around tattoos is fine.

If you have recently been tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. Artificial tan should not be on your skin while using your handset.

Our handsets are not cordless, and will need to be plugged into the power supply at all times of use. Our handsets come with a 3 metre, 12v power supply.

You actually have to be careful when anyone claims ‘permanent’ hair removal as all forms of IPL/Laser hair removal require some maintenance, or eventually the hair will start growing back. After completing your initial sessions with our handsets you will only have to use your handset once every 3 months to maintain smooth, hairless skin.

Our handsets have 3 modes you can use it on. Manual mode, where the handset will flash as you press the trigger button. Glide mode where it will flash, once the handset is ready, as you hold the trigger button down continuously. Auto mode, where the handset will flash on its own (when ready), without you pressing any buttons at all.

Yes, you can. This may decrease the lifetime of the handset per user. You should also always thoroughly clean the handset after each use.

Definitely! Our handsets are suitable for both men and women.

Yes, we do! We have absolute confidence in providing you with the best at-home IPL Laser Hair Removal Handset in the world. That’s why we’re proud to offer our day 90-day 100% Money-Back Guarantee. You can read more about it here.

All handsets come with a 12 month warranty, that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at main@crystalskinco.com.

As there is heat involved, slight blackening on/around the light window is normal and will not affect your handset, how it works or the results at all.