Refund Policy

Results will vary greatly from person to person, due to several factors including; skin tone, hair colour, hair growth cycles, frequency of use, and the way your body responds to IPL. We here at Crystal Skin Co are confident that you will achieve some amazing results at home, but if not, we do offer a 90-day money back guarantee so you can get smooth, hairless skin without the worry!

Crystal Skin Co has a 12-month product warranty for anything that may go wrong with your handset.

If your product is defective and you require a replacement, simply follow these instructions:

Take a clear video of the defect
Email with a sentence about the defect and your video attached
Once approved, send back your product as directed with all contents it came with
A replacement of your product will be processed once we have received the defective one
You have 12 months from the date ordered, to process a warranty application.

Applications that do not meet these criteria will not be approved for a return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 also do not offer refunds for a change of mind. If you wish to change the colour of an item and the packaging has not been open and is in its original condition, you can email us to organise an exchange. Postage costs to return and re-dispatch the order will not be covered by Crystal Skin Co.

It goes without saying that if handsets are faulty or damaged we can assist in arranging a replacement.